- No cash refund on returned goods. (In the case of manufacturer/TOSL’s defect a replacement will be provided)
- All returns must be made within five working days from the date of purchase.
- All returns must be accompanied by a copy of the Invoice / Delivery Note.
- All documents accompanying returned goods must be stamped by security.
- Damaged materials will not be accepted except for manufacturers defect.
- Warranty returns will not be accepted if Warranty Period has expired.
- Materials returned damaged resulting from use for the wrong application will not be accepted.
- Exchange Transaction must be supported by new documents.
- Customer must secure TOSL’s acknowledgement for receipt of returned materials for record purposes.
- All applicable credits for “Returned Goods” will be valid for ninety days from date of return.
- Restocking charge of ten percent will be applicable for all returns resulting from customers no longer requiring materials.
- Returns will not be accepted for materials cut/purchased/prepared to meet customer’s requirements.
- The Customer shall be liable for all reasonable COLLECTIONS and/or LEGAL CHARGES incurred by the Company in the recovery of say unpaid invoice balance or any sums payable by virtue of a dishonoured cheque.
- TOSL Engineering Limited disclaims any liability that the Goods being sold are fit for any Particular Purpose.